Vegigro – Refund Policy

Thank you for shopping with Vegigro. We aim to provide high‑quality products and excellent customer service. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be granted.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as received;
• A return request must be submitted within 14 Days days of delivery;
• Proof of purchase (order number, receipt, or confirmation email) must be provided.

Certain items may be non‑returnable for hygiene, safety, or freshness reasons. These will be clearly indicated on the product page.

2. Non‑Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., fresh produce, plants, opened seed packets);
• Items marked as “final sale”;
• Digital products or downloadable content;
• Gift cards.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide:

• A description of the issue;
• Photos of the product and packaging;
• Your order number.

We will review the claim and may offer a replacement, store credit, or refund depending on the situation.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method;
• Processing times may vary depending on your bank or payment provider;
• Shipping fees are generally non‑refundable unless the return is due to our error.

5. Exchanges

Exchanges may be offered for defective or incorrect items. For other exchange requests, availability may vary. Contact us to confirm whether an exchange is possible.

6. Return Shipping

Unless the return is due to an error on our part:

• Customers are responsible for return shipping costs;
• We recommend using a trackable shipping service;
• Vegigro is not responsible for lost or undelivered return shipments.

7. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been fulfilled, it cannot be canceled and must follow the standard return process.

8. Contact Us

For questions or to initiate a return, contact us at:

Email: vegigroplanters@gmail.com
Address: 36 John Dillingno St. Victoria Harbour, Ont. L0K 2A0